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How to prepare for your appointment:

  • Arrive 10 minutes early for your first appointment.

  • IMPORTANT: You must wash lashes to remove makeup residue prior to appointment. If you arrive with makeup/residue for a new set or fill, it will take time to clean -time that could be spent getting your lashes full.

  • If you are not able to remove makeup due to time-constraints or preference, please book a Makeup-Removal Appointment in addition to your set to allow for additional time required for cleansing.

  • Do not consume caffeine before your appointment -it makes your eyes dance!

  • Bring headphones if your own music selections help you relax.

  • Be prepared to unplug for an extended period of time.

Booking & Cancellation Policy: 

  • Valid credit card must be on file to book appointment. Appointments cannot be booked if valid card is not on file.

  • Fills from other salons may need to be booked as a full set if lashes are too grown out, or the work is of subpar quality. Service type will be determined when lashes are examined.

  • If you return with few/no extensions (less than 40%) a full set will be required. Please request appointment accordingly.

  • If you are ill or have a medical condition that prevents the service please re-schedule, failure to do so will result in a cancellation fee.

  • No fills over four weeks.

  • 50% service cost charged for cancellation within 24 hours of appointment.

  • 100% service cost charged if cancellation within 4 hours of appointment or a no-call/no-show occurs.

  • If 15 or more minutes late to your appointment, we cannot guarantee satisfaction with the results of your appointment as this is a time based service. You may also be asked to reschedule and a no-show service charge will occur.

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